The special Visa service is available for Visa Platinum, Visa Signature, Visa Infinite, Visa Platinum Business and Visa Signature Business cards in the following insurable events:
The special Visa service is available for Visa Platinum, Visa Signature, Visa Infinite, Visa Platinum Business and Visa Signature Business cards in the following insurable events:
When travelling abroad
Your insurance coverage will start automatically if, before the trip, you:
In the country of permanent residence, your insurance coverage will start automatically if, before the trip, you:
Please note: To make sure your insurance coverage starts, you must pay for transport and/or living accommodation with your premium Visa card (in this case, the name on your card must match the name on your tickets and/or accommodation reservation).
If infected, you must notify the insurance company. In this case, you pay all medical expenses at your own charge, while you apply for compensation after returning to your country of permanent residence. This insurable event will be considered to be an ordinary medical case.
If you planned and paid for your trip in advance or have the contract to pay but suddenly got sick with COVID-19, your trip was cancelled, and your doctor forced you into the compulsory quarantine, you can apply for your trip cancellation insurance coverage. You have to provide the insurance company with the official medical documents confirming your diagnosis to make sure your request will be considered.
Please consider filling out a certificate of insurance before the trip, as you may be asked to produce it at customs control.
Duration: 90 days per trip but not more than 183 days a year. If the trip takes more than 90 days, it is considered to be completely uninsured.
Your insurance coverage starts and ends upon leaving and entering your country of permanent residence.
What to do if a medical insured event occurs?
1. First of all, you should report the incident:
А) to the Visa concierge service through any communication channel:
B) or call International SOS at: +380444993975 / +74959376453 / +442087628373
В) by email at [email protected]
2. Indicate the data the insurance company will use to identify you as a client:
3. In turn, the insurance company records the appeal and transfers it to the doctor on duty.
4. The doctor contacts you and gives recommendations on what to do and which clinic to attend.
5. In the meantime, the insurance company contacts the clinic to keep the situation under control.
6. For the indemnity, keep all the receipts, tickets, and other documents confirming the accident.
Please note:
Cardholders pay all of the expenses at their own charge, while the insurance company can only reimburse them after considering the application for compensation. Medical expenses incurred by the cardholder after returning to the country of permanent residence are not covered by the insurance service.
CHUBB is the world’s largest property and liability insurance company. The company has been operating on the market for over 15 years.
Represented in 54 countries, CHUBB offers:
It is headquartered in Warren, New Jersey, USA
You may apply for compensation if your trip is cancelled or shortened in advance due to:
In this case, the insurance company will only compensate for the non-reimbursable travel expenses.
What is NOT covered by insurance:
Conditions to obtain compensation for flight delays:
Conditions to obtain compensation for the delayed luggage:
What is NOT covered:
Conditions to obtain compensation for the missed flight:
You are late for the point of departure due to the fact that
⇾ the car you drove broke or got into an accident
⇾ public transport you used arrived off schedule
You must provide:
⇾ Proof of all additional expenses incurred by the cardholder
⇾ An official letter on the actual delay of public transport
⇾ An accident certificate
Conditions to obtain compensation for the missed transit flight:
Your trips are not insured if
If the main purpose of your trip is not sports events, you can be insured if you:
To get Visa Platinum, Visa Signature, Visa Infinite, Visa Platinum Business, Visa Platinum Business and Visa Signature Business premium cards to be automatically insured, please check out the list of our partner banks: https://www.visa.com.ge/en_GE/pay-with-visa/partner-banks.html
Learn more about the insurance service and other benefits of premium Visa cards in the Visa chatbot.
By connecting the chatbot in Telegram/Viber, you get a virtual assistant which allows you to
The insurance certificates and contract can be downloaded here: https://cardholderbenefitsonline.com.
Insurer: CHUBB INSURANCE SOUTH AFRICA LIMITED, REPUBLIC OF SOUTH AFRICA. Authorized Financial Service Provider (FSP No: 27176). Registration No. 1973/008933/06 dated 12 June 2007.